Shipping & Returns

Shipping

Orders ship from our fulfillment center in Richmond Hill, Ontario.
Shipping options, costs, and estimated delivery timelines are shown at checkout.
Orders are typically processed within 3–5 business days, unless otherwise noted at checkout.
Tracking information is provided when available.

Final Sale Policy

All sales are final. wholehealthONE Shop does not accept returns or exchanges.

Damaged Items

If an item arrives damaged, you must contact us within 24 hours of delivery for review. To help us resolve your request quickly, please email shop@pharmaguide.ca and include:

Your order number
Clear photos of the damaged item(s)
Photos of the shipping box and packaging materials

Requests submitted after 24 hours may not be eligible for review.

wholehealthONE Shop may, at its discretion, offer a replacement, credit, or other resolution depending on the product category, supplier policies, and available documentation.